Returns & Exchanges Policy

Thank you for shopping with CASEUNI(“CASEUNI”, “we”, “our”, or “us”).
We value your satisfaction and aim to provide a transparent and fair refund and return process.

This Refund & Return Policy applies to all purchases made through https://caseuni.store (the “Site”).

1. Overview

CASEUNI offers a return and refund policy in accordance with applicable consumer protection laws.
Please read this policy carefully before placing an order.

By completing a purchase on our Site, you agree to the terms outlined below.

2. Eligibility for Returns

You may request a return if all of the following conditions are met:

  • The request is submitted within 30 days of the delivery date

  • The item is unused, unwashed, and in original condition

  • The item is returned with original packaging, accessories, and labels

  • Proof of purchase (order number or receipt) is provided

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale or Clearance

  • Used, damaged, or altered items

  • Items damaged due to misuse, neglect, or improper care

  • Hygiene-sensitive or consumable products once opened

  • Gift cards or promotional items

  • Orders with incorrect address information provided by the customer

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at
    📧 support@caseuni.store
    📞 +1 231 374 9039

  2. Provide your order number, reason for return, and relevant photos if applicable

  3. Wait for return authorization and instructions

  4. Ship the item back using the provided instructions

Unauthorized returns may be refused.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error

  • Original shipping fees are non-refundable, except where required by law

  • We recommend using a trackable shipping method

EOXMarket is not responsible for lost or damaged return shipments.

6. Refund Process

Once we receive and inspect the returned item:

  • We will notify you of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refund amounts will exclude original shipping fees unless legally required

7. Refund Timeframe

Refund processing typically takes:

  • 3–7 business days for inspection and approval

  • 7–14 business days for the refund to appear, depending on your payment provider

Please note that banks and payment platforms may have additional processing times beyond our control.

8. Exchanges

If you wish to exchange an item:

  • Exchanges are subject to availability

  • You may be asked to return the original item first

  • Shipping fees may apply

EOXMarket reserves the right to limit or refuse exchanges.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery

  • Provide photos or videos clearly showing the issue

  • Do not dispose of the item before contacting us

We will evaluate the issue and may offer:

  • A replacement

  • A partial refund

  • A full refund, at our discretion

10. Order Cancellations

  • Orders may only be canceled before shipment

  • Once an order has been shipped, it cannot be canceled

  • Cancellation requests must be submitted as soon as possible

11. Late or Missing Refunds

If you have not received a refund:

  1. Check with your bank or payment provider

  2. Verify processing times

  3. Contact us for assistance

We will make reasonable efforts to help resolve refund issues.

12. Chargebacks & Disputes

We encourage customers to contact us first before initiating chargebacks or disputes.

Unauthorized chargebacks may result in:

  • Account suspension

  • Order restrictions

  • Additional investigation by payment providers

13. Fraud Prevention

EOXMarket reserves the right to refuse returns or refunds in cases of suspected fraud, abuse, or policy violations.

14. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time.

Changes will be effective immediately upon posting on the Site with an updated “Last Updated” date.

15. Contact Information

If you have any questions regarding returns or refunds, please contact us:

📧 support@caseuni.store
📞 +1 231 374 9039
🌐 https://caseuni.store